54 lines
1.7 KiB
Text
54 lines
1.7 KiB
Text
[[troubleshooting]]
|
|
= Troubleshooting
|
|
|
|
[partintro]
|
|
--
|
|
If you have issues installing or running Packetbeat, read the
|
|
following tips:
|
|
|
|
* <<getting-help>>
|
|
* <<enable-packetbeat-debugging>>
|
|
* <<recording-trace>>
|
|
* <<faq>>
|
|
|
|
//sets block macro for getting-help.asciidoc included in next section
|
|
|
|
--
|
|
|
|
[[getting-help]]
|
|
== Get help
|
|
|
|
include::../../libbeat/docs/getting-help.asciidoc[]
|
|
|
|
//sets block macro for debugging.asciidoc included in next section
|
|
|
|
[[enable-packetbeat-debugging]]
|
|
== Debug
|
|
|
|
include::../../libbeat/docs/debugging.asciidoc[]
|
|
|
|
//sets block macro for recording-trace content included in next section
|
|
|
|
[[recording-trace]]
|
|
== Record a trace
|
|
|
|
If you are having an issue, it's often useful to record a full network trace
|
|
and send it to us. It will help us reproduce the issue, and we can also add it
|
|
to our automatic regression tests so that the problem never reoccurs. A trace
|
|
of 10-20 seconds is usually enough. To record the trace, you can use the following Packetbeat command:
|
|
|
|
[source,shell]
|
|
------------------------------------------------------------
|
|
packetbeat -e -dump trace.pcap
|
|
------------------------------------------------------------
|
|
|
|
This command executes Packetbeat in normal mode (all processing happens as usual), but
|
|
at the same time, it records all packets in libpcap format in the `trace.pcap`
|
|
file. If there's a particular error message you want us to investigate, please
|
|
keep the trace running until the error shows up (it will printed on standard
|
|
error).
|
|
|
|
WARNING: PCAP files can be large. Please monitor the disk usage while doing the
|
|
dump to make sure you don't run out of disk space. Whenever possible, we
|
|
recommend recording the trace on a non-production machine.
|
|
|